Donation and Refund Policy
At a glance
Last updated
80G registration
Donated by mistake?
In short
- We accept donations in Indian rupees from within India.
- Donations are eligible for tax exemption under Section 80G. Give us your PAN so we can issue your certificate.
- Paid twice or the wrong amount? Tell us within 7 days and we will refund it in full.
Contents
1. Who can donate
At present we can accept donations only in Indian rupees, from Indian citizens and organisations, paid from Indian bank accounts or cards. Under the Foreign Contribution (Regulation) Act, 2010, we cannot currently accept donations from foreign sources, including foreign citizens and organisations.
2. How donations are processed
Online donations are processed securely by Razorpay, using UPI, cards, net banking or wallets. Razorpay handles your payment details; LSDSS never sees or stores card or bank details.
If a payment fails, no donation is made. If money leaves your account but the donation does not go through, your bank or Razorpay normally returns it automatically within 5–7 working days. If it does not, write to us with the payment details.
3. How we use donations
Donations are voluntary and support LSDSS’s work: guiding families, helping with supportive care in some cases, and raising awareness and speaking up for people with LSDs. A donation does not buy any goods or services.
4. Tax benefits (Section 80G)
Donations to LSDSS are eligible for tax exemption under Section 80G of the Income Tax Act, 1961, vide registration AAATL8168J22DL02.
To claim the deduction, you need a donation certificate (Form 10BE). We can issue it only after we report your donation to the Income Tax Department in Form 10BD, which is filed by 31 May after the end of the financial year. For that we need your name, address and PAN (or Aadhaar number). Please give them when you donate, or email them to contactus@lsdssindia.org with your payment reference.
Cash donations above ₹2,000 are not eligible for the 80G deduction.
5. Refunds for mistakes
If you donated by mistake, for example you paid twice or entered the wrong amount, write to contactus@lsdssindia.org within 7 days of the donation. Please include the payment reference, date and amount, and tell us what went wrong.
Once we have checked the payment, we will refund the full amount to the original payment method. Refunds usually reach your account within 7–10 working days after we approve them, depending on your bank. A refunded donation is not eligible for a tax deduction, and any receipt for it is cancelled.
Requests made after 7 days, or for reasons other than a mistake, cannot usually be accepted, because by then your donation may already have been used for our work or reported to the Income Tax Department.
6. Your information
We use donors’ details only to process donations, thank you, issue receipts and meet our legal duties, as explained in our Privacy Policy. We share them only with Razorpay and, for tax reporting, the Income Tax Department.
7. Contact us
Email: contactus@lsdssindia.org
Phone: +91 98100 22645 or +91 89207 80858
WhatsApp: +91 89288 08431
Address: 206, Duggal Complex, School Road, Khanpur, Delhi – 110062, India